At The Woolery, we stand behind our products 100%. Most* items purchased from The Woolery
carry a 30-day money back guarantee. If you find there is a product you
do not want, please contact us and we will assist you on the return of
that merchandise. We encourage our customers to inspect the contents of
the package(s) as soon as the order is delivered to ensure that you have
plenty of time to take advantage of our 30-day money back guarantee. We
will be unable to issue any type of refund after our 30-day guarantee
has expired. We want you to be happy with our products and with our
Please contact us prior to sending your return so that we can issue a return authorization number to you. Shipping back to The Woolery
is your responsibility. Any return which originally received Free
Shipping is subject to the original shipping cost being deducted from
the return funds. If you received a volume discount on anything and you
return part of that order and what's left no longer qualifies for that
discount, that will be deduced from and credit also.
Upon receipt of your return it takes 10-15 business
days to process your return and credit our account. The credit will be
processed against the original form of payment. We will notify you via
e-mail once your return has been processed.
*We cannot accept returns on books, videos, dyes,
large looms, products that required substantial assembly or special
order items. No unfinished products that have been finished (by you or
the Woolery) can be returned. All returns must include all original parts, packing material and be in new "resale" unopened condition.