The Woolery accepts returns on most new, unopened an unassembled items within 30 days of delivery for a full refund.  Some exceptions* apply.

  1. Please obtain a return authorization number by contacting us by email at or via phone at 800-441-9665.
  2. Customer is responsible for all return shipping fees, except on damaged or defective items.
  3.  We will issue a credit via the original form of payment once the item has been received in our shop.
  4. All returns must include all original parts and packing materials.


  1. Books, videos, dyes, floor looms, or special order items are not eligible.   
  2. Wooden products that have been finished (by you or the Woolery) are not eligible.
  3. Hand cut fabrics may be returned for a store credit only.  


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