At The Woolery, we stand behind our products 100%. Most* items purchased from The Woolery carry a 30-day money back guarantee. If you find there is a product you do not want, please contact us and we will assist you on the return of that merchandise. We encourage our customers to inspect the contents of the package(s) as soon as the order is delivered to ensure that you have plenty of time to take advantage of our 30-day money back guarantee. We will be unable to issue any type of refund after our 30-day guarantee has expired. We want you to be happy with our products and with our service.
Please contact us prior to sending your return so that we can issue a return authorization number to you. Shipping back to The Woolery is your responsibility. Any return which originally received Free Shipping is subject to the original shipping cost being deducted from the return funds. If you received a volume discount on anything and you return part of that order and what's left no longer qualifies for that discount, that will be deduced from and credit also.
Upon receipt of your return it takes 10-15 business days to process your return and credit our account. The credit will be processed against the original form of payment. We will notify you via e-mail once your return has been processed.
*We cannot accept returns on the following:
Books, videos, dyes, fabric and backing material cut from a bolt, large looms, products that required substantial assembly or special order items. No unfinished products that have been finished (by you or the Woolery) can be returned.
All returns must include all original parts, packing material and be in new "resale" unopened condition.