Welcome to The Woolery!
We
want to make your experience with fiber arts enjoyable and successful.
The Woolery has been in business serving the needs of weavers, knitters,
spinners and other fiber artists for over 29 years. With our extensive
inventory of products and our fast turn around time, we strive to
provide you with high quality, competitively priced fiber arts supplies
accompanied by excellent customer service.
We are family owned
and operated and our shop is located in Frankfort, KY. We are very
excited to be located in an area that is very accessible to the public
(and next door to the national UPS hub in Louisville Ky). The Woolery is
now one or two days standard shipping from 48% of the U.S. which saves
you time and money. Historic downtown Frankfort is a wonderful place to
visit; small enough to be small town friendly, yet big enough to offer
travelers the amenities that they expect. Frankfort is a special place
to visit. We would love to see you!
The shop is staffed daily by
Nancy (answers most incoming calls, orders all of the inventory and
keeps everyone calm), her husband Chris (fumbles around - trying to keep
up), the other Nancy (most excellent teacher and very knowledgeable in
all aspects of fiber arts), Anita ( the knitting queen, spinner and
weaver) , Dara ( spinner, weaver, knitter and dying - to name a few),
Rebecca (spinner, knitter and rug hooker), Judy (our shipping magnet),
Connie (our web guru) and Christian (thinks he is in charge -thinks he
is human - keeps the delivery people hopping - requires doggie treat if
you come in the shop).
We offer classes and private instruction
in our shop as well as help on the phone. We can provide guidance and
help with your fiber arts projects and help with equipment selection,
repair and maintenance.
Our mission is to provide fiber arts
supplies at competitive prices with fast turn around times and excellent
customer service. We strive to be a part of the fiber arts community
and it is part of our mission to strongly support guilds, festivals and
other fiber arts people that work so hard to keep the crafts alive and
improve them for future generations.
We believe that it is essential for a fiber arts supply company to provide the following services:
• Have a brick and mortar shop that you can visit, shop in, attend classes in, learn and fellowship in.
• Answer the phone and provide knowledgeable people to answer questions.
• Stock the products in house (How can you know about a product if you have never seen or used it?).
• Offer an outlet for new craftspeople to sell their stuff such as tools, spindles, finished fiber arts products
and more.
• Participate in the development of new products and strive to provide new sources for products that are
hard to get or have disappeared.
• Support fiber arts publications, festivals, guilds and artists both financially and physically.
We
are very grateful to be involved in something that we all know and
love. We take much care in selecting and recommending products and fiber
to our customers.
You are welcome to shop our brick and mortar
shop in Frankfort, Monday through Friday 9-6pm and Saturday 10-3pm. All
orders placed on the website are typically shipped within 24hrs and many
go out the same day. We understand when you place your order that you
want your supplies ASAP and do everything we can to alert you if
something is back ordered of delayed.
Contacting The Woolery?
| Address | Telephone | Internet Info | The Woolery
315 St Clair St.
Frankfort, KY 40601 | 800-441-9665
502-352-9800
FAX:
502-352-9802
| E-Mail
info@woolery.com
Web Site
www.woolery.com |
Hours of Operation?
Office hours - 9:00 am to 5:00 pm, eastern time, Monday through Friday.
In-Store hours - 10:00am to 6:00pm, eastern time, Monday through Friday. Open Saturday 10:00am to 3:00pm.
How Can You Order from The Woolery?
By
Phone: the most efficient way to order is by using our toll-free phone
number, 1-800-441-9665. For those out-of-country shoppers, call
502-352-9800.
We suggest for phone orders that you use our
on-line cart system to create your order. When you get to the "Summary"
portion of the cart, just print out the page or click on "View Cart" and
then gives us a call. Your selection will be saved and we can pull
your order up.
On-line: if you like shopping on-line and the
convenience of doing so at any time of the day or night, you are ready
to go. Our shopping cart system is easy to use and secure.
Your on-line order will be confirmed by e-mail so you will know that the order was received and is being processed.
E-mail:
you can e-mail orders but for security reasons, if you need to send a
credit card number, it is best to use our on-line cart system. If e-mail
is the way you want to go, use this address: info@woolery.com
Your
order will be confirmed by e-mail so you will know that the order was
received and is being processed. The Woolery does not open any
attachments so do not use an attachment to place an order.
Fax: send in your order by fax; make sure it is legible! Call 502-352-9802.
We
suggest for fax orders that you use our on-line cart system to create
your order. You will be given an opportunity to print an invoice which
you can then fax to us.
Mail: yes, we still take orders by mail.
We suggest for mail orders that you use our on-line cart system to
create your order. Our address for mail orders is:
The Woolery
315 St Clair St.
Frankfort, KY 40601
Be sure to include your telephone number and an e-mail address (if you have one) with all orders.
Need a Printed Woolery Catalog?
The
Woolery Catalog - Our page printed catalog is available. We will be
happy to send you a copy. Just give us a call or you can order it on
this website.
The Woolery
315 St Clair St.
Frankfort, KY 40601
The catalog is offered free with any order, when requested.
Should I Use the Catalog or Web Site?
You may have a preference, but let us note the differences:
The
Woolery catalog is published periodically; from the day it is printed
it begins to "age": prices, content, and other information will become
out-of-date. But a printed catalog is great for reading away from a
computer or phone, to use at your convenience.
The Woolery
website, because of the technology, has more content, is up-to-date,
offers new products made available after the publication date of the
printed catalog and it gives you the opportunity to place an order
on-line
How is the Website Organized?
Our
web site has been online since 1995. We have always received comments
about how well it is designed both for content and navigation. With the
introduction of shopping carts we add a new level of use that you will
find easy to use. With our new (second generation) website, we can offer
many more services and add new products in a timely manner.
Here is a brief primer on how to use The Woolery website:
All links to various topics are located either at the top of each page as "tabs" :
or on the left side of the page:
A
tab may take you directly to a specific page or it may offer a drop
down menu that gives you additional pages to select. You can click on
the main tab to see more descriptive information or you can click on the
sub tab. For example you can click on SPINNING WHEELS:
And the following page will appear:
Or you click on the sub category under "Spinning Wheels" titled "Ashford Spinning Wheels":
And the following page will appear:
Or you can click on the Sub Category under "Ashford Spinning Wheels" titled "Ashford Kiwi":
And the following page will appear:
Use these tabs to navigate to all pages.
In
the content of each page you may find text links to still other pages. A
text link will always be in a color different than the color of the
surrounding text (the actual color may be controlled by your browser).
Click on the text link to go to a new page.
Some links will open a
new window in your browser. After reviewing the information on such a
page, close it so you can view your proceeding page.
How Do I Use Woolery Carts to Buy?
Let's
say this first - using our cart system is good for all types of orders:
fax, mail , call-in or on-line. The cart system will produce a list of
the products you have placed in the cart (print the cart page and use
that as part of your fax, mail or call-in order) or an invoice if you
wish to check-out by paying on-line.
If you have used web-based shopping carts before, you will find our set-up to be consistent with your prior experiences..
First,
if you use our Cart System, rest assured that your transaction is
secure. We use up-to-date security methods to keep all your information
private. All personal information you send to our server is sent using
an SSL connection, which means the information is secured as it travels
the internet to our site. This is "industry standard" and is what is
used anytime you see the following in your URL address: https:// The "s"
means secure. You may also see an image of a LOCK; if you click on the
LOCK, you can read information about our SSL certificate.
We have
gone even further to enhance security measures by conforming to PCI
compliance standards (Processing Card Information) and by encrypting all
sensitive card information. That means that if our database is ever
compromised, all card information is encrypted and your information
continues to remain secured.
Our interest is that your experience with the Woolery is safe and secure.
Steps Used to Select and Purchase Products Using the Carts
Each
Woolery product presents information about the product, a product code,
and price. Associated with each product is an interface to add a
product to your cart. It can be as simple as a "Buy", "Add" or
"Purchase" button that you select or it may be a series of buttons or
drop down menus that you must address. You may need to type in a
quantity amount, select a color or size, or perhaps both of these; then
select the "Add", "Buy" or "Purchase" button.
Note: if you are
unable to place items in the cart you may have anti-virus, spyware
interceptors or other security software running that will not allow you
to open a pop-up window. Turn this off to continue to order.
After
you have purchased each item, a new window will open on your computer
to show what you have placed in your shopping cart. Confirm each item
and the quantity. You can adjust the quantity on this page by typing in a
new number and click on the "Update Quantity" button. To "remove" an
item from the cart change the quantity to "0" and click on the "Update
Quantity"button. To continue shopping, select the "Continue Shopping"
button at the bottom of the form.
If you are ready to complete
your transaction and pay online, select the "Checkout" button. This will
take you to new pages that are secure where you can select the manner
of shipping, addresses, specify credit card type and supply some
additional information. You know if you have placed an order because you
will see a screen invoice and receive a confirming e-mail.
If
you want to place your order by phone, fax or mail, use the handy cart
system, then print the cart page for a convenient list of your products
and codes.
May I Get Volume Discounts?
A
number of products we sell are eligible for discounts. For example,
books and videos, when purchased in specified amounts, qualify for a
discount. Certain books (out-of-print books for example) may not quality
for a discount and this is indicated in the product information.
Discounts normally do not apply to a product that is also offered as a
special.
Where discounts are offered we so note on the page or with the product. Call if you need help.
Is There Free Shipping?
What
does it mean when you see an item that states "Free Shipping?" Free
shipping means that if an item is being sent anywhere in the continental
US by ground, we will remove the item from our calculation of shipping
charges (we get to choose how the order is shipped). If you specify an
"air" service, normal rates apply.
Free shipping applies only to
the product(s) in your order that have the "Free Shipping" phrase. Other
items in your order may result in shipping charges being applied (based
on the dollar amount of those other items only - see "Shipping Charges"
below). Should
you decide to return an item that was sent to you with “free
shipping”, the shipping cost will deduct from your store credit
or refund.
Free shipping does not apply to orders going out of the continental United States.
What is Shipping on Assembled Looms or Trucked Looms?
Some
loom manufacturers ship their larger floor looms assembled or the size
requires truck shipping. The price of the loom reflects this and for
these looms The Woolery offers free shipping.
Most assembled
looms, as well some other looms that have large pieces (Glimåkra), must
ship with a trucking company, not UPS. You may not be accustomed to
receiving orders in this manner, so here is some information that you
should know and consider:
- depending on your location, delivery (from time of shipping from the manufacturer) may take 1-2 weeks.
- in
addition to your delivery information, your phone number will be part
of the bill of lading with instructions that you should be contacted
before delivery is attempted.
- because
most deliveries for looms are residential, the trucking company will
want to arrange an appointment with you to assure you are available. Be
aware that trucking companies and/or unions may dictate what happens
when the truck arrives. At the least, you should be prepared to assist
in getting the loom and other items off the truck (this may mean having
extra hands available). To be sure that you are satisfied, ask the
trucking company what their rules are or if there are additional fees
before they arrive. In most instances, your delivery will proceed
satisfactorily, but asking questions about what will happen will
eliminate last minute problems. From tail gate to the final location in
your house, you must work this out with the trucking company, the driver
and any additional help you may need. Having a cup of coffee ready for
the driver might be a good idea. If any extra services beyond delivery
to your address result in a charge back to the shipper and then to The
Woolery, we will charge you for that amount. You can avoid these charges
by asking questions first or paying for extra charges directly to the
delivery company.
- thus, free
shipping of trucked looms means The Woolery will pay for basic shipping
to your address; additional fees, if any, will be the responsibility of
the customer
- be sure to
examine the shipment for damage and report any to the driver; hidden
damage that is only discovered after the loom is uncrated can still be
reported to the trucking company so hold on to your shipping documents.
Also contact The Woolery immediately; we can help.
- these
deliveries normally go very smoothly but asking questions prior to
delivery and being prepared to work with the trucking company will
result in a happy weaver.
- if
your address/location makes it difficult or impossible to deliver by
truck, tell us when you place the Order. It is possible that you may
need to pay a surcharge if other arrangements can not be made.
If you have questions, please ask.
What Are Your Payment Options?
We accept cash, personal checks, bank checks, Visa, MasterCard and Discover (minimum card charge order - $20) and PayPal.
All our credit card transactions, whether you call in your order or
provide information via our web site, are handled under secure SSL
connections. This means your on-line orders with personal information is
128-bit encrypted, thus making it private from your computer to us.
For
non-credit card charged orders over $150, we recommend that you send
certified funds or a money order to avoid delays in shipping your order.
International orders may require a wire transfer and for these there
is a fee of $30 to handle bank charges. Please contact us about this.
Purchase orders:
if you are ordering for a school, business or other organization that
has "standing" we accept purchase orders. Please e-mail -
info@woolery.com - or fax a copy of the PO to 502-352-9802, even if
placing the order by phone or on-line. Verbal orders are fine but we
must have a signed purchase order form prior to shipping. No exceptions.
Terms: net 26 days from invoice date.
Prices are subject to
change or correction. Prices maintained at our home office are the
official prices. If in doubt, contact us directly for price information.
If there is a price correction of any "significant" amount on an order
received, we will contact you before we process your order, otherwise,
we will make any small adjustments that are needed.
Returned Check Fee - $25
What if I Need a Special Order?
Some
items we sell require special ordering. It may be a product that is
made-to-order or perhaps something that a manufacturer has to make to
fulfill your order or an item that we just do not stock.
In such cases we may require a full up-front payment.
Special
order items, perhaps a loom or a wheel, that may have to be ordered
from a manufacturer and require a period of time before shipment, are
subject to a cancellation fee if you cancel the order within 72 hours
after placing it. This charge is fixed at $50 regardless of the total
amount of the order you placed or the reason for the cancellation. We
will refund your credit card, minus this amount. Cancellations placed
after 72 hours will be evaluated on a case by case basis with
manufacturers stipulations being taken into consideration.
If we
finish a spinning wheel for you, we will process your credit card the
day we take the wheel out of the box to begin the work. It is a purchase
at that time and such orders can not be canceled.
Items that are
special orders may not be returned. Special orders that have been
"started" by a manufacturer or shipped from the manufacturer may not be
canceled or may be subject to a cancellation fee, depending on the
circumstances.
How Do You Handle Back Orders/Out-of-Stock Items?
The
Woolery keeps a significant inventory of nearly all items we sell (the
exception being large floor looms, products that just do not turn over
very often, some yarns). However, there will be instances where an item
will not be in stock or available when you order. When this happens we
can accommodate you in several ways:
- if ordering online, be sure to tell us what to do by reading and checking off the appropriate button on the Billing page.
- if you have ordered by fax or mail, we can contact you for instructions (or tell us in the order what to do).
- if you order by phone, we should be able to tell you right away if an item is in stock.
There
is no additional charge for partial shipped orders. Under all but
special circumstances, we will charge your card only when we ship an
item. Free shipping is not applicable for back ordered items if the back-order(s) is less than $100.
Do You Have Lay Away?
We can help you make a purchase over time by offering a lay away program.
Place
you order and prepay 1/3 of the total. On a regular basis (first of
each month) over a period not to exceed 6 months, make additional
payments to equal the total and we will ship after the final payment.
What Are the Shipping Options and Rates?
We
ship via UPS and U.S. Mail, depending on the product, size, weight and
value of the products shipped. For domestic lower 48 states. Normal UPS
ground service or Priority USPS is standard (see map for time in transit
from our location using ground service); however you may request faster
UPS options at a higher price (for faster UPS options we charge the
actual UPS rate plus $3.
If you specify mail service on a Free
Shipping Item(s) and we prefer to ship with UPS (why? Because UPS offers
free insurance up to $100, free tracking information and just better
shipping control), we may need to increase your shipping charge to
offset the increased expense or risk. Call if you have a shipping issue.
Note
on Faster UPS Air Service: we strongly suggest that if you require UPS
Next Day, 2-Day Air or 3-Day Air, you call in your order. There are just
too many issues that can result in your being disappointed. We will do
everything in our power to ship your expedited order the business day
it is received but we can not guarantee this. Again, call in on matters
of faster shipping if you need to nail down the issues. If there is any
issue with your air service that will delay shipping, we will contact
you by e-mail or phone and will hold your order until we can communicate
with you.
For on-line orders requiring International Mail, our
cart should provide you with an accurate quote. If for some reason the
address is not reconized the cart will allow you to check out. Go
ahead and check out, we will contact you via email with a shipping quote
for your authorization. To more closely control this, you should call
in or e-mail for a quote.
Do
you need UPS Air Service?: If you select an air service to your
destination that would ordinarily arrive on time using UPS Ground or
Priority Mail (much less expensive shipping charges), we reserve the
option of "correcting" the manner of shipping you have selected to
ground service. For example: if you select 3-Day Air to your location
and the UPS system estimates that their guaranteed ground service will
have the package arriving in 3 days or less, we may change your shipping
to be ground or perhaps Priority Mail. (see map for time in transit
from our location using ground service)
If you do not want us to
make any changes to the shipping instructions you have chosen, please
use the Special Instructions box to indicate this.
UPS Shipments - What if shipment does not arrive when they say it should? Read this from UPS.
NOTIFICATION
OF SHIPPING: if you provide an email address and we use UPS or US
Postal to ship, we will provide your email address to the shipper and
they will attempt to send you tracking information (UPS) or a shipping
notice (USPS). These emails do not originate with The Woolery. If your
computer mail is set up in any way to block certain emails, there is a
possibility that you will not receive notification. UPS email uses the
name "QuantumView"
When prompted, specify: Daily Pickup, bill to
UPS account and Your Packaging in addition to the other info you will
need to provide. You will need to estimate weight and number of boxes.
This will give you a good idea of shipping.
Notice about correct
UPS addresses: If we ship to the address you specify for your order and
you subsequently arrange to have the shipment re-directed to another
address, or if you provide an incorrect or incomplete address (suite
number, floor number, room number, lot number, etc., as determined by
UPS) you will be charged for the additional shipping charges we are
charged by UPS plus $5.
Note:
tracking of orders shipped to Alaska and Hawaii is not available with
Priority Mail; delivery confirmation only will tell when a package has
been delivered, but not where it is at any time. Thus, once a package is
turned over to USPS, we and you are at their mercy; claims for
non-delivery may require a wait of 45 days before the procedure can even
begin. We regret that, unlike UPS, there is not a better procedure with
USPS. If you require tighter control of your shipment, talk with us
about UPS service to Alaska and Hawaii. Alaska ground service is
delivered in 4 days and Hawaii is delivered in 6 days (rates are about
25-50 percent higher than mail service). Express Mail service is also
available by request and at a higher price.
NOTIFICATION OF
SHIPPING: if you provide an email address and we use UPS or US Postal to
ship, we will provide your email address to the shipper and they will
attempt to send you tracking information (UPS) or a shipping notice
(USPS). These emails do not originate with The Woolery. If your computer
mail is set up in anyway to block certain emails, there is a
possibility that you will not receive notification. UPS email uses the
name "QuantumView"
We regret we can not be responsible for items
properly shipped via international mail that may not arrive or arrive
damaged if insurance is not available (or refused) for your order. If a
package is lost or damaged and we can collect from the postal service,
we will replace your purchase, less the shipping charge, after the
postal service refunds the insured value. Postal claims for lost
packages require a minimum of 45 days before a claim can be filed; it
will take even longer to receive a claim. All risk involved with
international shipping is assumed by the buyer. However, it is rare to
have any delivery issues with international shipping, so proceed with
confidence.
Any "value added tax" or other fees that result from shipping to your country are your responsibility.
You will need to estimate weight and dimensions and number of boxes. This will give you a good idea of shipping.
NOTIFICATION OF SHIPPING:
if you provide an email address and we use UPS or US Postal to ship, we
will provide your email address to the shipper and they will attempt to
send you tracking information (UPS) or a shipping notice (USPS). These
emails do not originate with The Woolery. If your computer mail is set
up to block certain emails, there is a possibility that you will not
receive notification. UPS email uses the name "QuantumView"
UPS
Worldwide Service for international orders - We now offer expedited UPS
air service (generally 3-5 business days) for international orders
(except Canada) and we have negotiated significant discounts with UPS
for this service. While still expensive (and more expensive than mail
air service), you will receive your order quickly, the packages can be
tracked at all points and claims are more easily handled. All documents
services are covered by the shipping charge (no need to have an agency
do this for you on arrival) but if there are taxes or other fees imposed
by the country being shipped to, you will be responsible for this. This
service is probably most appropriate for packages with weights of 10
pounds or more. Call for details, but below is a simple price
comparison.
Any "value added tax" or other fees that result from shipping to your country are your responsibility.
What is the Kentucky Sales Tax?
For customers having orders shipped to points within Kentucky, the cart will add the state sales tax (6%). The tax is calculated on the total of goods AND shipping.
What Should I Do if I Have Problems with My Order?
Missing/Incorrect Items
When
you receive your shipment, immediately examine the contents to
determine that all items ordered are accounted for, either in the
shipment or noted as back-ordered. If a small item is "missing"
immediately check packing materials. All items we ship have a bar code
label that we remove prior to shipping and it is placed on our in-house
invoice; we can tell you if the item was packed. Call. Depending on what
you ordered, there is also the possibility that not all boxes have
arrived or that an item is on backorder (and you will see the letter
"BO" on your invoice if this is the case and no charge for the item). It
is possible for multiple box shipments to arrive over several days.
Also, sometimes orders include a product that will be drop-shipped from
the manufacturer/distributor resulting in packages arriving on different
days.
If you note a problem with your order - missing items,
duplicate items, wrong items -, contact us immediately at 800-441-9665.
Claims made after 5 days of the arrival may result in denial of claim.
Damage
When
you receive our shipment, immediately examine the contents to determine
safe arrival. You need to do this within 5 days of receiving your
order; a delay beyond this time period may limit or eliminate a claim
process. Protect yourself - inspect. If you note damage, you need to do
several things:
- maintain
all shipping boxes and materials; these may need to be examined by the
shipping company (UPS) and returned to the shipping company. Failure to
maintain the packing materials can impact how a claim will be handled.
- if
the shipment traveled with UPS, you need to call UPS (800-742-5877) and
report the damage to them. They will want information from the shipping
label and information from you about the nature of the damage. Follow
the instructions you receive from UPS.
- after
you have contacted UPS (if UPS was used to ship your order), contact
The Woolery (800-441-9665 or 502-352-9800 for further information.
Did it arrive?
When
possible, we use a form of shipping that either tracks or confirms
delivery, or both. We accept this information that your order was
delivered.
How Do I Return Products?
All returns must be authorized in advance by The Woolery... call us.
Authorized
returns must be received by The Woolery within 8 days; include copy of
invoice and a brief comment about the reason for the return.
Use this address for returns via UPS:
The Woolery
315 St Clair St.
Frankfort, KY 40601
Return
of merchandise for reasons other than incorrect shipment on our part
are subject to a 15% restocking charge. We reserve the right to remedy
any problem by correcting, in whole or part, the purchase. There are no
returns after 30 days and no returns on books, videos, dyes, large
looms, products that required substantial assembly or special order
items. No unfinished products that have been finished (by you or the
Woolery) can be returned. All returns must include all original parts,
packing material and receipt and be in "new" condition. We have long
relationships with most manufacturers and we will work with the customer
to remedy any purchase covered by a manufacturing warranty. Items that
are "special orders" may not be returned.
NOTE: For returns The
Woolery recommends that you (1) use a carrier that offers shipment
tracking for all returns and (2) either insure your package for safe
return to us or declare the full value of the shipment so that you are
completely protected if the shipment is lost or damaged in transit. If
you choose not to (1) use a carrier that offers tracking and (2) insure
or declare the full value of the product, you will be responsible for
any loss or damage to the product during shipping. Please note that the
United States Postal Service (USPS) offers limited tracking capabilities
and that there is a 30-calendar-day waiting period before the USPS will
initiate a trace.
Woolery Privacy Notice
Overview
When
you visit The Woolery web site, you can rest assured that any
information that you provide to us in the delivery of our products to
you will be carefully protected and secured. When you purchase and enter
your credit card information it is encrypted while it is passed to
authorizing financial institutions; your personal information remains
confidential.
Following are additional details regarding our
privacy policy. The Woolery reserves the right to change this privacy
policy at any time. If you use any services available from The Woolery,
on-line or off-line, you are agreeing to the these terms:
Information Use
When
you attempt to place an on-line order with us, we ask you for personal
information. We use this information to process your orders and to
communicate with you about the status of your orders. We also use your
e-mail address to send you confirming mail about your order or to
clarify issues.
The Woolery does maintain your address
information and we do, from time to time, use that address to send to
you promotional information through the Postal service or email. If you
do not wish to receive possible mailings, please indicate this in
“Special Instructions” online or by calling our office.
Cookies
As
you browse The Woolery site, cookies are placed on your computer's hard
drive. (Cookies are small pieces of data that are sent to your browser
from a Web server and stored on your hard drive.) Cookies allow us to
track the items you select, and help us match your address and credit
card information with your order so you don't need to retype the
information each time you visit our site.
Disclosure
Except as
described in this section, we will not sell, rent or disclose your
personally identifiable information to third parties without your
express authorization.
We do provide your address information to
various shippers, including UPS and the Postal service for delivery
purposes. In the course of providing such services, these companies will
receive some information, but limited to names, addresses and maybe a
phone number to help deliver your product.
Any exceptions to this
policy of sharing your name, address, e-mail address and phone number
will only be done with your permission. The Woolery also reserves the
right to disclose information when required by law.
Security and Access
When
you provide personal information to us, we use a secure server (SSL) to
encrypt all of your personal information to protect against
unauthorized access.
We
have implemented technology and security features, as well as strict
internal guidelines, to safeguard the privacy of your personal
information from unauthorized access or improper use. We will continue
to enhance our security procedures as new technology becomes available.
While we make every effort to ensure that your information is secure on
our system, no data transmission over the Internet can be guaranteed to
be 100% secure. As a result, we cannot guarantee the security of any
information you transmit to us, and you do so at your own risk.
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